![]() Express Service Management I: Foundation focuses on the strategic planning and execution elements required to successfully launch and manage an express service operation in your dealership. Part one of two in our Express Service Management program provides you with the fundamental best practices utilized by the leading express service providers in the industry. Develop a marketing plan to produce sales through your service and sales departments.Expand your collision center into other areas such as detailing, paintless dent repair, interior repair, etc.Develop better scheduling practices and management of cycle times within the shop.Manage your department by the numbers through NCM Benchmark data and key performance indicators (KPIs).We will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussions, department analysis tools, and classroom lecture. These topics focus on improving collision center profitability, but because profitability doesn’t happen by accident, the knowledge provided in this class will help your manager better understand and implement the components required to operate a profitable collision shop. In this course, we will explore departmental production, expense controls, departmental growth, and accountability management. In addition to the normal day-to-day challenges of operating a department within a dealership, collision centers also face some unique challenges. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |